Privacy Policy
Covers how we collect, store and protect your personal data. Works alongside these terms to ensure your account information stays secure.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms govern your total petir account, your deposits through DANA, OVO, GoPay and QRIS, and your access to our live casino tables, slot lobbies and sportsbook markets...
Account SecurityPayment ClarityDispute ResolutionYour RightsOur Commitments
Policy Scope & Jurisdiction
total petir operates under the laws applicable to our service in supported regions. These terms apply to all account holders accessing our platform from Indonesia and other jurisdictions where local law permits. Your account creation confirms you've read and accepted these terms in full. We reserve the right to update them with notice. Disputes are resolved through our support channels first, then
escalation if needed. Your use of DANA, OVO, GoPay and QRIS payment rails is also governed by each provider's own terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About These Terms
Team online
Live Chat Support
Our support team is available during business hours to clarify any term or policy question. Open the chat widget in your account lobby and we'll walk you through what applies to your situation.
Email Escalation
For formal policy inquiries or disputes, email our legal team at [email protected] with your account ID and a clear description of your concern. We respond within 48 hours.
Account Settings
Review your accepted terms, payment method agreements and account restrictions anytime in your settings. You can download a copy of these terms for your records.
EDITORIAL CLARITY
Why Our Terms Matter
Transparent Language
We avoid legal jargon where possible. Each section explains what it means for your account, your deposits and your gameplay without hidden clauses or surprise restrictions.
Payment Security
Our terms detail how DANA, OVO, GoPay and QRIS transactions are protected, how we verify your identity and what happens if a payment fails or is disputed.
Account Fairness
We outline the rules that apply equally to all players: bonus terms, withdrawal limits, account suspension grounds and your right to appeal any decision we make.
Dispute Pathways
If you disagree with a decision or believe we've breached these terms, we explain the steps to raise a formal complaint and how we'll investigate and respond.
Regular Updates
We notify you of material changes to these terms at least 30 days in advance. You can accept the new version or close your account without penalty.
Local Compliance
Our terms reflect Indonesian payment standards, regional data protection rules and the legal framework that governs our service in supported regions.
SIDE BY SIDE
Consistency Across Our Policies
Payment Terms
Details deposit and withdrawal rules, fee structures, and how DANA, OVO, GoPay and QRIS transactions are processed and confirmed.
Bonus Terms
Explains eligibility, wagering requirements and restrictions for any promotional offer running on your account at the time you join.
Responsible Account Use
Outlines account limits, cooling-off periods and support resources if you want to pause or close your account temporarily or permanently.
Dispute & Complaint Procedure
Defines how we handle disagreements, what evidence we need and the timeline for resolution before external escalation is considered.
Prohibited Activities
Lists actions that violate these terms: account sharing, bonus abuse, fraud attempts and use of automated tools or bots on our platform.
Termination Rights
Explains when we may close your account, what happens to your balance and how you can request a final withdrawal before account closure.
AT A GLANCE
What These Terms Protect
01
Your Account Identity
We require accurate personal details and a valid payment method to open your account. These terms ensure only you can access your lobby, your balance and your transaction history.
02
Deposit & Withdrawal Safety
All DANA, OVO, GoPay and QRIS transactions are encrypted and verified. These terms outline our commitment to process your requests within stated timeframes and notify you of any delays.
03
Fair Gameplay Rules
Our terms confirm that all games use certified random-number generators, that bonus terms are disclosed upfront and that you can withdraw your balance anytime subject to wagering rules.
04
Dispute Resolution Path
If you believe a transaction was incorrect or a game outcome was unfair, these terms give you a clear process to file a complaint and receive a documented response.
05
Data & Privacy Boundaries
These terms work with our privacy policy to define what data we collect, how long we keep it and who we share it with—always within Indonesian data protection law.
06
Account Control & Closure
You can pause your account, set Deposit references or close it entirely at any time. These terms guarantee we'll process your final withdrawal and confirm account closure in writing.
Terms & Conditions FAQ
These terms apply to all accounts. However, your access to total petir depends on local law in your region. If you're in a jurisdiction where our service is restricted, we may suspend or close your account without penalty. Check our support page for a list of supported regions.
You don't have to accept them. If you disagree, don't create an account. If you already have an account and we update these terms, you can close your account and request a final withdrawal within 30 days of the update notice.
No. We notify you of any material change at least 30 days in advance via email and in-app notification. Minor clarifications may be updated without notice. You can always view the current version in your account settings.
Contact our support team with details of the issue. We'll investigate and respond within 5 business days. If you're not satisfied, you can escalate to our legal team for formal review and dispute resolution.
Yes. These terms outline how we secure your payment information, verify transactions and handle disputes. Each payment provider also has its own terms that apply alongside ours. We follow all Indonesian payment security standards.
We can only close your account if you violate these terms (fraud, bonus abuse, account sharing). We'll notify you of the violation and give you a chance to respond before closure. Your balance will be held pending investigation.
These terms outline what data we collect to verify your identity, process payments and prevent fraud. Our privacy policy details exactly what we store, how long we keep it and who can access it. You can request a copy anytime.