Terms of Service
Defines account rules, game rules and dispute resolution. Privacy policy focuses on data; Terms cover gameplay and account conduct.
LEGAL REFERENCE
Your Privacy Comes First
We built total petir around your account security and data protection. Every deposit through DANA, OVO, GoPay or QRIS, every table session, and every sportsbook bet stays encrypted...
Data EncryptedQRIS ProtectedAccount SecurePayment PrivateIndonesia Compliant
What We Collect and Why
When you open your account, we collect your name, email, phone number and payment details to verify your identity and process withdrawals. We track your lobby activity, game history and betting patterns to personalise your experience and detect fraud. Your DANA, OVO, GoPay and QRIS transactions are logged for reconciliation. We never sell your data to third parties. Where local law permits,
we retain account records for seven years after closure.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Questions? Reach Out
Team online
Email Support
Send privacy concerns to [email protected]. We respond within 48 hours and can help you request, update or delete your personal data.
Account Settings
Log in and visit Settings > Privacy to review what we hold, adjust communication preferences and download your data in one tap.
Live Chat
Our support team is available 24/7 in the lobby. Ask about data retention, payment security or how we use your information.
EDITORIAL CLARITY
How We Protect Your Trust
SSL Encryption
Every page you visit on total petir runs on 256-bit SSL. Your login, payment details and account balance are encrypted end-to-end.
PCI Compliance
We meet Payment Card Industry standards for handling DANA, OVO, GoPay and QRIS transactions. Third-party audits confirm our security posture annually.
Data Minimisation
We collect only what's needed to run your account and process payouts. No unnecessary tracking, no data brokers, no hidden collection.
Fraud Detection
Our system flags unusual login patterns, rapid withdrawals and suspicious payment sources. You'll be notified immediately if we spot anomalies.
Vendor Vetting
Every third party we work with — payment processors, game providers, hosting partners — signs a data protection agreement and undergoes security review.
Incident Response
If a breach occurs, we notify affected users within 24 hours and work with Indonesian authorities. We maintain cyber insurance and incident logs.
SIDE BY SIDE
Consistency Across Our Policies
Cookie Policy
Explains how we use cookies and local storage to remember your lobby preferences, language and login state. Separate from personal data collection.
Payment Security
Details how DANA, OVO, GoPay and QRIS transactions are tokenised and stored. Complements this policy's data-handling section.
Responsible Account Use
Covers account limits and self-management tools. Privacy policy does not address gambling behaviour; that's a separate commitment.
Affiliate & Partner Policy
If you refer friends, we collect referral data. This privacy policy explains how we use and protect that information separately.
Mobile App Privacy
Our app collects device ID and location data for push notifications. App-specific privacy terms supplement this web policy.
Dispute & Complaint Process
When you file a complaint, we keep records for investigation. Privacy policy covers how long we retain dispute data and who can access it.
AT A GLANCE
What Defines Our Privacy Approach
01
Indonesia-First Design
We built total petir knowing how Indonesians pay and play. QRIS, DANA, OVO and GoPay aren't afterthoughts — they're core to our data architecture.
02
Transparent Logging
Every login, deposit and withdrawal is logged and visible in your account history. You always know what we've recorded about your activity.
03
No Third-Party Ads
We don't sell your email or phone to advertisers. Your data stays inside total petir unless you explicitly opt into partner communications.
04
Fast Data Requests
Ask for a copy of your data and we'll deliver it within 14 days. Request deletion and we'll remove non-essential records within 30 days.
05
Breach Notification
If your account is compromised, we notify you immediately and reset your session. We also file reports with Indonesian regulators where required.
06
Annual Review
We audit this policy every year and update it when regulations change. You'll see version dates and change summaries at the bottom of this page.
Privacy Policy Questions
We retain your account records for seven years to comply with Indonesian financial regulations and tax law. Payment transaction logs stay for ten years. You can request deletion of non-essential data like browsing history within 30 days of closure.
Yes. Log into your account, go to Settings > Privacy > Download My Data. We'll compile your profile, transaction history, game logs and communication records into a single file within 14 days. You can also email [email protected] to request it.
Game providers receive only your account ID, session token and bet amounts — never your name, email or payment details. They use this data to run fair games and detect fraud. All providers sign strict data protection agreements with us.
No. Payment details are tokenised by our processor and stored in encrypted vaults we cannot access. We keep only a reference token and transaction receipt. Your actual card or wallet credentials never touch our servers.
We maintain cyber insurance and incident response protocols. If a breach occurs, we notify you within 24 hours, reset your session and file a report with Indonesian authorities. We also offer free credit monitoring for affected users.
Yes. Every marketing email includes an unsubscribe link. You can also log in, go to Settings > Communications and toggle off promotional messages. We'll stop sending them within 48 hours.
No. Our cookies work only on total petir.net and remember your lobby preferences, language and login state. We don't place tracking pixels on third-party sites or build profiles outside our platform.